At Crown Melbourne, we understand the importance of providing exceptional customer support and service to our valued guests. If you have any questions or concerns about your visit, account, or gaming experience, please don't hesitate to reach out.
Our live chat support team is available 24/7 (apart from specific times on Christmas Day, Good Friday, and ANZAC Day) to assist with general queries. Please note that our live chat service may have wait times due to high demand. We appreciate your patience as we aim to respond promptly.
If you prefer email support or have a more complex issue, please send an email. Our team will review and respond within 24-48 hours. Please include your name, contact details, and a clear description of the issue.
Our comprehensive help centre provides answers to frequently asked questions (FAQs) on various topics, including responsible gaming, technical support, and account verification. Visit our website's "Help Centre" section for detailed information.
At Crown Melbourne, we prioritize responsible gaming practices and harm prevention. If you're concerned about your or someone else's gambling activity, please visit one of our dedicated Crown PlaySafe Centres (available 24/7) or contact our support team directly.
For technical issues related to our website, mobile app, or other digital services, please refer to the "Technical Issues" section within our help centre. If you're unable to resolve the issue, please reach out to us via live chat or email.
If you have a complaint about your visit, account, or gaming experience, we encourage you to contact our support team directly. We will review and address your concern promptly and fairly.
While we strive for prompt responses, please note that wait times may vary due to high demand or complexity of the issue. Our dedicated support team will do their best to assist you in a timely manner.
Our website and mobile app are designed to be user-friendly on various devices. However, if you encounter any technical issues with our digital platforms, please refer to the "Technical Issues" section within our help centre or contact us directly for assistance.
While English is our primary language, some of our staff members may speak additional languages. Please inform them of your preferred language upon contacting our support team, and they will do their best to assist you in that language.
We recommend choosing the most suitable contact method based on your specific issue:
Our help centre provides access to FAQs, guides, and resources. Please explore these options before reaching out to our support team.
If you need further assistance or would like to escalate your issue, please don't hesitate to contact us directly using the above methods. We're here to provide a seamless experience for all guests at Crown Melbourne.
